¶ Shipping & Logistics
Shipping managed through SEG or by your selected logistics partner.
¶ Shipping Options
¶ 1. Buyer Arranges Shipping
International buyers can arrange their own logistics and customs
- Full control over shipping method
- Choose your preferred freight forwarder
- Direct coordination with supplier for pickup
- SEG provides documentation support
Best For: Buyers with established logistics partnerships
¶ 2. Supplier Offers Shipping
Suppliers can include shipping in the deal terms
- Shipping cost included in quotation
- Supplier handles all logistics
- Door-to-door delivery option
- Tracking provided by supplier
Best For: Buyers seeking convenience and simplicity
¶ 3. SEG Logistics Support
SEG can arrange customs clearance, documentation, and freight forwarding
We provide:
- Customs clearance assistance
- Export documentation preparation
- Freight forwarding coordination
- Insurance options
- Real-time tracking
Best For: First-time importers or complex shipments
¶ 4. Transparent Cost Overview
All shipping costs clearly itemized before confirmation
Every quotation includes:
- Product cost breakdown
- Shipping method and carrier
- Customs and duties estimates
- Insurance costs (if applicable)
- Total landed cost
¶ Shipping Process
¶ Step 1: Choose Shipping Method
During negotiation, both parties agree on:
- Shipping method (air, sea, land)
- Incoterms (FOB, CIF, DDP, etc.)
- Delivery timeline
- Insurance requirements
¶ Step 2: Confirm Locations
Provide accurate details:
- Pickup Location: Supplier's warehouse or factory address
- Delivery Destination: Final delivery address with postal code
- Contact Person: Name and phone for both pickup and delivery
¶ Step 3: Goods Retrieval
SEG or partner logistics retrieves goods from supplier:
- Pickup scheduled based on readiness
- Quality check before shipping (if requested)
- Proper packaging and labeling
- Export documentation prepared
¶ Step 4: Real-Time Tracking
Track your shipment every step:
- Pickup confirmation notification
- Customs clearance updates
- Transit status updates
- Estimated delivery date
- Delivery confirmation
¶ Step 5: Delivery Confirmation
Final step triggers payment release:
- Buyer confirms receipt of goods
- Quality inspection completed (if applicable)
- SEG releases payment from escrow to supplier
- Transaction completed
¶ Shipping Documentation
Required documents we help prepare:
- Commercial Invoice: Detailed product and pricing information
- Packing List: Contents and packaging details
- Certificate of Origin: Proof of Syrian origin
- Export License: If required for specific products
- Bill of Lading: Shipping carrier's receipt
¶ Common Incoterms Explained
| Term | Meaning | Supplier Responsibility | Buyer Responsibility |
|---|---|---|---|
| FOB | Free on Board | Deliver to port of origin | Shipping, insurance, import |
| CIF | Cost, Insurance, Freight | Shipping to destination port | Import clearance, delivery |
| DDP | Delivered Duty Paid | Everything to buyer's door | Receive goods |
¶ Shipping Timeline Estimates
From Syria to:
- Middle East: 5-10 days (air), 15-25 days (sea)
- Europe: 7-14 days (air), 25-35 days (sea)
- Asia: 10-20 days (air), 30-45 days (sea)
- Americas: 12-25 days (air), 35-50 days (sea)
Timelines are estimates and may vary based on customs clearance
¶ Shipping Support
Need help with logistics?
- Email: logistics@seg.alsware.de
- Phone: Available during business hours
- Documentation: We provide templates and guides
Last updated: November 2025